• SunGard
  • $32,980.00 -49,480.00/year*
  • Birmingham, AL
  • Customer Service/Call Center
  • Full-Time
  • 1901 6th Ave N

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Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

This position will startApril 22, 2019

About the team

FIS Northport is located across the street from Kentuck Park just past historic Downtown Northport. As one of the largest employers in Northport we provide full benefits immediately upon employment. The company also offers 3 weeks of PAID vacation after the first 90 days in addition to other great benefits.

What you will be doing

As a Customer Service Associate you will provide general assistance to customer inquiries. This role requires strong customer service skills, excellent problem solving skills, and close attention to detail.

  • Provides customer support by phone. Serves as primary contact for inbound customer issues and escalates more technical issues to the appropriate department
  • Processes high volume of consumer inquiries about FIS products and services and resolve those inquiries
  • Troubleshoot customer issues, identifies the root cause of the issue and provides appropriate solutions
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • What you bring:

  • Previous Customer Service experience, preferably with a Call Center or Financial background
  • Excellent verbal and written communication skills
  • Ability to work independently and as a team
  • High School Diploma or equivalent
  • Added bonus if you have:

  • Call Center experience
  • Experience dealing with escalated or difficult customers
  • What we offer you

    Attractive benefits including private medical cover, dental cover, and travel insurance

  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

  • A broad range of professional education and personal development possibilities FIS is your final career step!
  • With a 50-year history rooted in the financial services industry, FIS is the world's largest global provider dedicated to financial technology solutions. We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company and is a member of Standard & Poors 500 Index.

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and here:www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    As part of the selection process this role may require an assessment to determine suitability

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.


    Associated topics: agent, answer, associate, client, internship, phone, representative, service agent, technical support, telephone service representative

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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